Returns & Exchanges
We want you to be fully satisfied with your Xiaomi technology, which is why we offer a 15-day return window for all products in their original packaging. Our streamlined process ensures that hardware defects or change-of-mind returns are handled with maximum efficiency and care.
Initiate Request
Log into your Mi Account, navigate to your order history, and select the item you wish to return to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original box including all accessories, manuals, and promotional gifts to ensure a full refund without deductions.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location for tracked delivery to our inspection hub.
Inspection and Refund
Once our technicians verify the device condition, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing